The qualification process, which was a one day residential course in Wakefield, was a mixture of technical understanding, knowledge of the Worcester range and understanding of the Worcester Customer Service experience.
As we are already Gas Safe registered and have fitted almost every boiler in the range we easily qualified for the technical part of the assessment. The Customer Service offering from Worcester is especially unique for a boiler manufacturer. Their approach is to fix the problem and ask questions later; unlike some (contractors and boiler manufacturers) who will start looking at the small print and trying to evade their obligation. This approach is very much in line with Macoun’s ethos as we believe that everyone can make mistakes and its best to minimise the stress to customers as soon as possible. Usually there is a very simple reason for a problem and an open and emphatic approach releases much of the stress and tension.
We hope therefore to be selected as a boiler installer of choice and if you need a new boiler we hope you might consider Macoun Energy Limited.